Dubai New Jobs

Kickstart your Career with Emirates Group: Unveiling Exciting Opportunities in Customer Service

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Dubai: A city synonymous with luxury, high-tech advancements, and a vibrant lifestyle. The Emirates Group, headquartered here, is a shining example of this city’s dynamism. With Emirates Airline, the globe’s largest international carrier, and dnata, a leading air services provider, the Emirates Group offers a plethora of opportunities for career development, especially in customer service roles.


Your Professional Adventure Starts Here

If you’re passionate about travel, excel in customer interaction, and are looking for a role that offers professional growth, Emirates Group has the perfect opportunity for you. Successful candidates will be part of a comprehensive training program that includes system and customer service skills training. Post-training, you’ll be placed in a role across the group, which could be Emirates Airport Services, dnata, marhaba services, or the Contact Centre.

Emirates Group

Diverse Opportunities Beckon

Experience the thrill of being at the forefront of customer service with customer-facing roles at dnata, marhaba, and Emirates Airport Services, or opt for a behind-the-scenes role as a Contact Centre Service Agent. Both full-time and part-time positions are available, catering to your lifestyle and career aspirations.

Hiring Process: Step-by-Step

  1. Application Submission
    Submit your application online. You’ll receive an email confirmation once we’ve received your application.
  2. Application Review
    Our Recruitment Team will review your application.
  3. Video Interview and Assessment
    If shortlisted, you’ll receive a link to our interactive, gamified video interview assessment via HireVue. This is a crucial step to progress to the final stage.
  4. Job Offer
    Successful candidates will receive an employment offer, including the benefits package for your role.

Essential Qualifications & Experience

To be considered for our customer service roles, you must meet the following criteria:

  • Fluent in English (spoken and written)
  • Proficiency in other languages is an advantage
  • A levels/High School certificate
  • Excellent interpersonal and customer service skills
  • Willingness to work in shifts
  • PC-based skills (Microsoft Word/Excel/Email)
  • Willingness to wear a uniform (for front-line customer-facing roles)

Specific Roles

Customer-facing Roles:

Airport Services Agent (EK/dnata) & marhaba Services Agent

As an Airport Service Agent, your primary responsibilities include delivering top-notch customer service during check-in, boarding, and baggage handling. As a marhaba Services Agent, you’ll provide exceptional travel assistance services, ensuring a high level of care and attention throughout the journey of our clients.

Airport Services Agent

Back-office Role:

Contact Centre Services Agent

As a Contact Centre Service Agent, you’ll be the voice of Emirates, providing customers with accurate and up-to-date information about our products and services. Proficiency in English and at least one of the following languages is required: Arabic, Czech, French, German, Italian, Japanese, Mandarin, Korean.

Benefits & Remuneration

We offer an attractive, tax-free salary in Dirhams, the local currency of the UAE, which is linked to the Special Drawing Right of the International Monetary Fund. The Dirham has been held constant against the US dollar since the end of 1980 at a mid-rate of approximately US$1= Dh3.66.

Additional employment benefits, typical to an airline, can be found in the ‘Working Here’ section of our site. Check out the ‘Dubai Lifestyle’ section to learn about the benefits of living and working in Dubai.


The Emirates Group offers an exciting opportunity to jumpstart your career in the bustling aviation industry. With various roles available and a comprehensive training program, the group provides a platform for professional development and growth. Apply today and experience the thrill of being a part of an organization that values high standards of customer service and job satisfaction.

Contact Us

Dubai New Jobs

Address: Opp Hyatt Regency Hotel – Dubai – United Arab Emirates.