🔎 Role Snapshot – Operations Manager Job ( Soft Services )

• Employer: Transguard Group (Integrated Facilities Services), Dubai, UAE
• Status: New (Posted a day ago) · Ref: JB5356046 · Expires in ~2 months
• Focus: Quality delivery, client satisfaction, budgets, CAFM, KPIs, team leadership

💼 Key Responsibilities This Manager Job

Financial & KPIs 📊

• Maintain daily deployments per contract; keep spends under budget; meet contractual KPIs… small slips happen, fix fast.
• Manage invoicing & approvals on time; implement cost-saving ideas (not at quality’s cost, plz plz).
• Keep inventory of cleaning supplies/equipment at safe levels, no last‑minute panic.

Client & Stakeholders 🤝

• Coordinate new contract mobilizations; regular client meetings – and real follow‑ups, not just talk.
• Act quick on escalations; remove blockers; improve processes when things feel… slow.
• Ensure operations comply with health & safety and company policy, always.

Process & Compliance 🧭

• Create site schedules as per scope; monitor SLAs monthly; report variations to the account manager.
• Effective use of CAFM; maintain accurate records (activities, staff, inventory, financials).
• Regular site inspections; collect client feedback; keep documentation up‑to‑date.

Innovation 💡

• Adopt tech where it actually helps; try better cleaning methods; customize solutions per site – i mean, smartly.

🧠 Must‑Have Skills & Criteria

• 3–5 years’ Soft Services experience; BICS certified (preferred/required depending on client).
• Excellent English; strong reporting; valid UAE Driving License.
• Advanced computer skills & CAFM proficiency.
• Organized, problem‑solver; can handle pressure – some weekends happen, you know…

📈 Why Apply – Operations Manager Job Facilities Management Jobs in Dubai ❓

• COMPANY JOB DIRECT HIRING NO AGENT Apply to a top UAE employer with large‑scale IFM.
• Lead multi‑site cleaning ops with measurable KPIs & innovation charter.
• Regular senior stakeholder exposure; real impact on service delivery.
• Modern CAFM environment; data‑driven reporting; continuous improvement culture.

📜 Documents You’ll Need ( Typical )

• Updated CV (PDF) + UAE mobile/email
• Passport + Visa/Emirates ID (if in UAE)
• Education & BICS certificate
• UAE Driving License copy
• Experience & reference letters (if available)

🧪 KPI Examples to Mention

🛡️ Health Safety In Compliance

Show Risk Assessments, toolbox talks, PPE audits, safe chemical handling ( SDS ). Do routine inspections, close non‑conformities quick, maintain training logs. Align tasks to method statements – especially in aviation/healthcare assets where hygiene thresholds are strict… okay? good.

🧰 Tech & Tools You Should Know

• CAFM suites (work orders, PPMs, SLAs, dashboards)
• MS Excel/PowerPoint reporting, audit trackers
• Cleaning machinery basics, chemical safety/SDS
• Mobile workforce apps; digital time & attendance

❓ FAQs by Other People For Manager Job

What does an Operations Manager in Soft Services handle daily ?

Here’s the answer for you: Deployments, quality inspections, client meetings, SLA/KPI tracking, staff supervision. Manage consumables, vendors, schedules via CAFM. Escalations, audits, and reporting are routine – especially for aviation/healthcare assets.

Is BICS mandatory for Operations Manager Facilities Management Jobs in Dubai ?

Here’s the answer for you: Many employers prefer/require BICS. If not certified, show equivalent training, QA audits, and SOPs while you begin BICS. Simple steps help a lot.

How important is CAFM experience for this JOB ?

Here’s the answer for you: Very. Expect hands‑on CAFM for SLAs, work orders, inspections, dashboards. Share examples where you cut response time and lifted compliance using data.

Can I apply from outside the UAE for this role ?

Here’s the answer for you: Yes, you can. Local UAE experience, a driving license, and quick availability help. Clarify relocation timing, BICS status, and Gulf history.

What interview metrics should I prepare to discuss ?

Here’s the answer for you: SLA %, audit scores, incident response time, consumables variance, overtime control, mobilization TAT, client CSAT trend – bring a one‑pager dashboard & a 90‑day plan.

Does the role include night or weekend work ?

Here’s the answer for you: It can. Mobilizations, deep cleans, events, audits – expect flexibility. Not every week, but when contracts demand.

📌 Final Summary For Manager Job

Operations Manager Facilities Management Jobs in Dubai (Soft Services) at Transguard covers cleaning quality, budgets, KPIs, client success, and CAFM reporting. If you hold BICS, lead multi‑site teams, and thrive under SLAs, apply via official channels only. This is a COMPANY JOB — DIRECT HIRING, NO AGENT — from our Verified Dubai Jobs Series… trust me yaar, worth the try.

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