Refund and Cancellation Policy – Dubai New Jobs

Last Updated: October 2026

Dubai New Jobs provides online job-search and recruitment platform features through candidate and employer accounts. Certain features may require purchasing a membership package through the Razorpay payment gateway.

This Refund and Cancellation Policy explains how users can contact us about payments, package activation issues, duplicate transactions, and refund requests.

Please review this policy and the package details before completing a purchase.

1. Membership Packages and Payments

Dubai New Jobs may offer different membership packages for candidates and employers. Packages may vary in price, validity, available features, and usage limits.

Before paying, please check:

The package name and price.
The validity period.
The features and usage limits included.
Whether the package is intended for a candidate or employer account.
Any additional conditions displayed at checkout.

Payments are processed through Razorpay and the payment methods available at checkout.

2. Failed Payments and Amounts Debited

Sometimes a payment may fail, remain pending, or appear unsuccessful even though the amount has been debited from your bank account or payment instrument.

If this happens:

Check your bank or payment application for the transaction status.
Check your Dubai New Jobs account to see whether the purchased package has been activated.
Allow time for the payment status to be confirmed by the payment provider.
If the payment remains unresolved, contact our support team with the transaction date, amount, and available transaction reference.

If a payment is confirmed as unsuccessful and the amount has been debited, the transaction will be reviewed and any applicable refund or reversal will be handled according to the payment status, payment provider process, and applicable requirements.

3. Duplicate Payments

If you believe you have been charged more than once for the same package or order, contact our support team.

Please provide the relevant transaction references, dates, amounts, and order details. Do not send passwords, card security codes, or one-time passwords.

After verification, confirmed duplicate payments will be reviewed for refund or reversal as applicable.

4. Package Activation Problems

If your payment is successful but the purchased membership package is not activated or the expected features are unavailable, please contact us.

Include your registered account email, package name, payment date, and transaction reference. We will review the payment and account status and, where appropriate, arrange activation, correction, or a refund in accordance with the applicable terms and law.

5. Cancellation Requests

If you wish to cancel a membership purchase or believe a transaction was made in error, contact our support team as soon as possible.

Cancellation eligibility depends on the package, its activation and usage status, the circumstances of the request, the terms shown at purchase, and applicable law.

Submitting a cancellation request does not automatically confirm that a refund is due. We will review the request and communicate the outcome.

6. Refund Eligibility

Refund requests may be considered in circumstances such as:

A verified duplicate payment.
A confirmed payment error.
A successful payment for which the purchased package was not provided and the issue cannot reasonably be resolved.
An eligible cancellation or other circumstance requiring a refund under the terms displayed at purchase or applicable law.

For other requests, eligibility will depend on the relevant package terms, whether the membership was activated or used, the circumstances of the request, and applicable legal requirements.

A membership purchase does not guarantee a job interview, job selection, employment, or visa approval. These outcomes alone do not establish that a payment was processed incorrectly or that a refund is automatically due.

Nothing in this policy excludes a refund or other remedy that is required by applicable law.

7. How to Request a Refund

To request a refund, contact us using the official contact options on the Dubai New Jobs website.

Please include:

Your registered account email.
The package name.
The date of payment.
The amount paid.
The order or transaction reference.
The reason for your request.
Relevant payment confirmation, if available.

Please do not share your password, one-time password, full payment card number, or card security code.

We may request reasonable additional information to verify the transaction and account.

8. Refund Processing

Each refund request will be reviewed before a decision is made.

Where a refund is approved, we will initiate it through the applicable payment process, generally to the original payment method, subject to payment provider rules and technical availability.

After a refund is initiated, the time required for the amount to appear in your account depends on the payment method, bank, and payment provider.

Razorpay facilitates payment processing and does not independently determine our membership cancellation policy or approve every refund request on our behalf.

9. Membership Usage and Employment Outcomes

Membership packages provide access to the specific website features described at purchase.

Purchasing a package does not guarantee that a candidate will receive an interview, job offer, or employment. Similarly, an employer membership does not guarantee successful recruitment or a particular number of suitable candidates.

Refund requests relating to platform access or package features will be reviewed according to the relevant purchase terms, the actual service provided, and applicable law.

10. Contact for Payment and Refund Support

For questions about payments, package activation, duplicate transactions, cancellations, or refunds, contact us through the official contact options on Dubai New Jobs.

Website: https://dubainewjobs.com/

Support email: Insert your actual business support email address before publishing.

When contacting us, include the transaction details needed to identify the payment, but never send your password, card security code, or one-time password.

11. Policy Updates

We may update this policy if our membership packages, payment arrangements, or legal requirements change.

The current version will be published on this page. Any applicable purchase terms and mandatory legal rights will continue to apply.

Please review this policy before purchasing a membership package.